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What a Casino Concierge Host Does


Ever wonder what a casino concierge host does? A concierge level at a fancy hotel offers special services to hotel guests. Often a hotel that offers a concierge level will charge a premium price for extra amenities they offer. The concierge usually is part of a particular floor of the hotel and offers extra quality in the rooms such as high-thread count luxury sheets, a higher standard of decorating in the rooms, and an over-all step up from the basic rooms offered at basic prices. You can expect to pay as much as 50 percent more for a concierge level room.

The concierge level usually has a reception desk with flowers, newspapers, and complimentary food and drinks, sometimes served by a bartender. If you are thinking of applying for work as a concierge host at a casino or casino hotel, the position may be on the hotel floor or in the lobby of the casino.

Because the availability of a concierge sounds so sophisticated and exclusive, many casinos now have a concierge desk. This is usually housed in an easy to find spot on the casino floor where guests can go for information. When this is the case, a concierge host is really just a fancy information booth host or a guide.

Concierge Host Duties

The surroundings may be fancy, the but job usually entails answering guest questions about services provided in each of the resort or casino facilities. The host has access to all the properties amenities and contact information for each venue. If a resort has six restaurants, the concierge will have a menu from each with serving times, dress codes and price ranges.

Hosts are also expected to know everything about their own property and casino. If a player wants to know how to play blackjack, the host will have a player's guide and information about the casino's player's club for comps.

Hosts also need to know about the surrounding community, events, transportation, and how to arrange tickets or entry to local hot spots. New hosts can expect to make $8 to $10 per hour. Tipping is rare. Experienced hosts may start at higher wages, but each property and overall duties vary.

Like most entertainment jobs, casinos expect workers to be available for holidays and weekends. Many properties are 24-hours, but most concierge offices are open only during certain hours such as 8 a.m. to 10 p.m.

Don't worry if this isn't for you, there are a lot of different casino jobs!

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