Did you ever hear a really obnoxious store clerk asking somebody what their problem was? I was in a major department store and heard a buyer complaining about a sweater she had purchased. After she got it home she found some off-color spots on one of the arms, brought it back, and the salesperson treated her like she was a criminal. It made me want to skip my purchase and never go back!

Now granted, in a casino you don't always get to go home with your money, or a purchase, but sometimes you win - and you get treated pretty well. If you have a problem in your local casino resort there should always be somebody who is willing to speak with you. Any casino dispute, from a misunderstanding about taking a card at blackjack to waiting too long in valet can be an annoyance. And, if you want to talk to somebody, do it!

Nobody in the casino and resort industry wants to hear complaints - and that's why they work so hard to avoid them, by offering guests the best service they can. However, when something goes wrong, you can always talk to the pit boss, slot supervisor, restaurant manager, or even the casino manager. In almost every instance they will be cordial and happy to try and help. Unfortunately, when dealing with gambling issues, the answer is often "no," but that does not mean you can't ask!

One of the funniest complaints I ever heard centered on the game of Omaha high-low (eight or better ) split. A guy that claimed he played a lot of Texas Hold'em got into the lively Omaha-Eight game and made a great hand. Unfortunately, at Hold'em you can play your hand with one of your own cards, both cards, or even play the board, but in an Omaha game you have to use two cards and only two cards.

Anyway, the new player didn't understand that in Omaha high-low you can use any two of your four cards for the "high" hand and any two of your four cards for the "low" hand. The disagreement got to the point where not only was the poker room manager called in, but even players from other tables were weighing-in with their own disparaging comments about the noise, the disruption, and the newbie. So, the lesson is, make sure you understand the game you are playing - before sitting down - and when you have a dispute, don't be afraid to ask for help. But please, don't scream and cry when the players, the dealer, the supervisor, the poker manager, and finally the casino manager explain why you are wrong.

It's not a shoe store, sometimes the customer isn't right! Don't be afraid to ask, but take your answer with a grain of salt and go back to your game, they aren't all out to cheat you, honest!

Photo Courtesy (Nevada Casino History)

Sometimes it is amazing the lengths I will go for a good meal! When in Vegas, you can have Chef J. Joho's Eiffel Tower Restaurant serve you the most acclaimed cuisine available in any Las Vegas French restaurant, with lamb seasoned to perfection and foie gras unlike any other. And, you can enjoy your amazing meal inside the Eiffel Tower. It's a pretty cool experience.

If you haven't stopped into the Paris casino on the Las Vegas Strip, you will find a very friendly gaming house. The dealers are nice, the table games aren't squished together, and they offer the standard fare: blackjack, craps, roulette, keno and a race and sports book. However, if you want to see the Eiffel Tower and ride to the top for a spectacular 360 degree view 46 stories high on the Strip, this is the place! There is a small fee (starting at $7.50).

Afterwards, if you are hungry, you can eat in the Eiffel Tower Restaurant on the 11th floor. The full windows give you a terrific view of the Bellagio Fountains. The restaurant serves lunch at 11a.m. and dinner at 5p.m. The lunch menu is quite reasonable, with most of the main courses running about $20. On the other hand, if you are having dinner, don't forget your wallet, or your socks and shoes!

My wife and I had never ridden to the top of the Eiffel Tower, in Paris, or in Paris Las Vegas, so there we were. High above the Strip as the sun was setting. A wonderful experience. And, it made us hungry. So, on the ride down, why not stop at the restaurant for dinner?

Well, like a lot of Las Vegas tourists, I was wearing sandals. And yes, they do expect at least business casual dress for dinner. And, that's why I now have a pair of $9 Eiffel Tower Socks!

That's right, straight from the Paris gift shop on the heart of the Las Vegas strip. The black socks are magical. Not only do they have little Eiffel Tower designs on them, they also made my sandals look enough like shoes to get us into the restaurant, where my wife and I were able to have a great meal.

Being at least a little frugal, we passed on the Trilogy of Imported Caviar at $360, but our salmon and steak meals with a couple side dishes and a couple glasses of wine still ran about $250 with a tip. And, we'll go back again, the next time I win a poker tournament. Plus, I still have the socks!

This past World Series of Poker included the usual array of poker prowess by many poker stars, but amazingly, Doyle Brunson continues to play excellent poker. It's one thing to have a few good years as a poker pro. I have, and I'm not that impressed with myself. Other players are sharp and successful for a decade or more, but by and large, players begin to lose their focus after a dozen years or so in the bone-yards of poker. It's just a fact.

The money that is available now, and the notoriety that players can achieve with only a few TV appearances certainly has had a great impact on extending the careers of many players, but I'm just dumbfounded by the players who are getting to middle age and beyond and are still playing well. It's something new in the world of poker.

If you have ever read According to Doyle, then you know how Doyle Brunson thinks and how he has been able to make a career of playing an extremely hard game. What you might not know, or remember, is that those stories Doyle first wrote about in the 1980's for Poker Player Newspaper, were about his time playing in the 1950's.

Come on, the 1950's! He was playing successfully in the '50's and is still playing well. Baby I'm Amazed.

I've wondered about the eye-in-the-sky since I first heard a song by the same name. If you know the 1982 Alan Parsons Project song, "Eye in the Sky" then you might wonder if it has to do with casinos. I did. It does. A couple of great lines are: "dealing with fools, I can cheat you blind," and another is "looking at you, I can read your mind." I love the "Eye in the Sky" Buy Direct.

Now those lines may be a little esoteric, but the The Project's previous album was called "The Turn of a Friendly Card." Coincidence? Of course not.

Alan Parsons was an assistant engineer on the Beatles' "Abbey Road" and "Let It Be" albums. He also worked as the engineer on Pink Floyd's "The Dark Side of the Moon" album, all concept-based recordings. He met Eric Wollfson in the canteen of Abbey Road Studios in 1974 and the two musicians hit it off. Eventually they would form The Alan Parsons Project, and while not their first album, "The Turn of a Friendly Card" was certainly a story of its own.

If you don't know the album, don't feel bad, but the 1980 release tells the story (through light, progressive rock) of a middle-aged, frustrated and restless man who heads to the casino, ready to risk everything he has. Songs include titles like: May Be a Price to Pay, I Don't Wanna Go Home, Turn of a Lucky Card, and the hits Games People Play and Time. The latter, probably my favorite.

The album also includes Snake Eyes and Nothing Left to Lose, but Eye in the Sky came on the next album. Why? I can't figure it out.

Now the actual eye-in-the-sky that casinos use has been called many things. It's often referred to as the "peak" or the "tower," but one thing remains, it sees everything, if it is well designed and well-managed. While the "sky" used to consist of a guy laying on his belly across a dusty plywood beam in the cat-walks of the casino rafters training a pair of binoculars at the tables below, surveillance is very sophisticated now.

If you drop a dime on the floor, a good surveillance operator can switch cameras at the flick of the wrist, swivel a joystick to move a pan-and-tilt camera and zoom-in to read the date on the coin, in living color. That's why so many cheats are caught. It takes somebody, like an attentive pit boss on the gaming floor or a smooth operator (wait, that's another song) in the "eye" to know what to look for, but once a problem is detected, it's just a matter of time!